Frequently Asked Questions

Welcome to the Modern Elite Worldwide Transportation FAQ

This FAQ section provides clear and easy-to-reference answers to our most common service questions. It covers booking notices, cancellations, billing, airport pickups, chauffeur coordination, wait time policies, and service standards.

If you need further assistance, our reservations and dispatch teams are available 24 hours a day.

Quick Reference Summary

  • Service Area: Southern California
  • Operating Hours: 24/7 hours
  • Company Established: April 2010
  • Booking Notice: Reservations accepted at any time
  • Cancellation Window: 2 hours up to 72 hours, depending on service
  • Airport Wait Time: 30 minutes domestic/ 45 minutes international
  • Chauffeur Contact: Chauffeur information emailed 6 hours before pickup
  • Flight Monitoring: Active flight tracking by dispatch
  • Billing Timeline: Charged after trip completion
  • Pets: Allowed
  • Car Seats: Infant, toddler, and booster seats available

Booking & Reservations

How much advance notice is required to book a reservation?

Modern Elite Worldwide accepts reservations at any time, subject to vehicle availability.

What should I do if I need to make changes to my booking?

To update or modify a reservation, please email or call our team directly. Our staff will assist with itinerary adjustments as needed.

Summary: Changes are managed quickly through direct contact with our office.

Cancellation Policies

What is your cancellation policy?

Cancellation windows range from 2 hours up to 72 hours, depending on the service and vehicle type.

Airport Pickups & Flight Monitoring

Where will I be met at the airport?

Airport pickups are arranged at either:

  • Baggage claim
  • Curbside, depending on the service selected.

What if my flight is delayed?

Our dispatch team actively tracks flights in real time and adjusts pickup times based on updated arrival information.

How much free wait time is included for airport pickups?

Modern Elite provides complimentary wait time:

  • 30 minutes for domestic arrivals
  • 45 minutes for international arrivals

Chauffeur Coordination

How can I contact my chauffeur?

Chauffeur details are sent by email approximately 6 hours before your trip.

For additional assistance, our dispatch team remains available by phone.

Summary: Chauffeur information is shared in advance to ensure precise coordination.

Billing, Charges & Receipts

When will I be charged for my service?

Charges are processed after the trip is completed.

How do I receive my receipt?

Receipts are sent by email following billing.

Why is the amount charged different from the quoted price?

Price differences are generally minimal and may reflect actual trip details or service adjustments.

Stops, Wait Time & Service Policies

Is there a charge for additional stops?

Yes. Additional stops incur a fee, depending on the service type and duration.

Is there a fee for waiting periods?

Yes. Waiting time beyond the included grace period may result in additional charges.

Are pets allowed inside the vehicles?

Yes, pets are allowed. Advance notice is recommended to ensure appropriate vehicle assignment.

Are baby car seats available?

Yes. Infant, toddler, and booster seats are available upon request.

Chauffeur Qualifications & Service Standards

What training do Modern Elite chauffeurs receive?

Chauffeurs complete:

  • Safety training
  • Customer service instruction
  • All required State of California training programs

Summary: Chauffeurs meet professional and regulatory standards.

Are your services available 24 hours a day?

Yes. Modern Elite Worldwide operates 24 hours a day, serving Southern California year-round.

Do you offer a Meet & Greet service?

Yes. Meet & Greet serviceis available and may involve an additional cost.

How can I contact Modern Elite Worldwide?

You can call us at (714) 660-8060 or email us at info@moderneliteworldwide.com. You can also use the form on our Contact Us page.

What sets Modern Elite Worldwide apart?

Founded in April 2010, Modern Elite Worldwide has a strong reputation in Southern California with consistent service standards, trained chauffeurs, and around-the-clock availability.

Summary: Experience, professionalism, and operational flexibility define our service.

What Our Clients Are Saying

Discover why our clients trust MET for their most important moments through their glowing reviews and shared experiences.

Quotes Highly recommended Modern Elite Transportation for any and all events. They are great with communication and respond quickly to all my questions. We had the pleasure of working with Veken who was AMAZING!!! He was prompt, came prepared with ice, water, and helped us with anything we needed that day. The van had a fantastic entertainment system with music and a variety of lights to make it a really cool experience. My friends and I will definitely be using them again for future events.
Five Stars Review

Megan Grant

Quotes The team at Modern Elite Transportation are very professional, responsive, accommodating and made the reservation process easy. Vick and the dispatch team were courteous and made sure to address our transportation needs. Driver Veken arrived early and provided exceptional service. This is one of the best transportation services we've used. Definitely deserve 5-stars!
Five Stars Review

Shawnte Priest